InuHomes FAQ | Dog Daycare & Boarding Questions Answered

Question 1

Why does my dog need an assessment?

Accepted Answer

The assessment helps us understand your dog's personality, play style, and comfort level with other dogs. This ensures we can provide the best possible care and match them with compatible playmates for a safe and enjoyable experience. It's a one-hour session where we observe social behavior, energy levels, and any special needs.

Question 2

When can I drop off and pick up my dog?

Accepted Answer

Drop-off is between 7:00 AM - 9:00 AM, and pick-up is between 4:00 PM - 6:00 PM for daycare. For boarding, we offer flexible check-in and check-out times. Please contact us to arrange specific times that work for your schedule. We understand that plans can change, so we're happy to accommodate when possible.

Question 3

What should I bring for my dog?

Accepted Answer

For daycare, just bring your pup! For boarding, please bring any special medications, comfort items (like a favourite toy or blanket), and specific food if your dog has dietary restrictions. We provide bedding, toys, and nutritious meals. If your dog has any special requirements, please let us know in advance.

Question 4

Is my dog eligible for daycare or boarding?

Accepted Answer

Dogs must be at least 4 months old, current on all vaccinations, and have completed our initial assessment. They should be friendly with other dogs and people. Dogs over 6 months must be spayed or neutered. We welcome dogs of all sizes and breeds as long as they meet our health and temperament requirements.

Question 5

What are your facilities like?

Accepted Answer

Our facilities feature climate-controlled indoor play areas, separate spaces for different sized dogs, cozy rest areas, and outdoor yards for supervised play. We maintain a clean, safe environment with regular sanitization. Every space is designed with your dog's comfort and safety in mind.

Question 6

Do you have CCTV monitoring?

Accepted Answer

Yes, we have CCTV cameras throughout our facility. We provide you access to the boarding suite CCTV for your pups overnight stay. We also include regular photo and video updates throughout the day!

Question 7

What happens during overnight care?

Accepted Answer

During boarding stays, dogs sleep in comfortable, private or semi-private spaces depending on their package. Our staff checks on all dogs regularly throughout the night. We maintain a calm, quiet environment to ensure restful sleep. Morning wake-up includes potty breaks, breakfast, and playtime.

Question 8

Is transport available?

Accepted Answer

Yes, we offer third-party transport services for pick-up and drop-off. Please provide at least one week's notice when booking transport. Additional fees apply based on distance. This service is perfect for busy schedules or for dogs who get anxious in cars.

Question 9

Can I reschedule or cancel my booking?

Accepted Answer

Yes, you can reschedule or cancel your booking with at least 48 hours' notice for daycare and 7 days' notice for boarding. Cancellations made within this window will receive a full refund minus any applicable deposit. Late cancellations may forfeit the deposit. We understand emergencies happen and will work with you when possible.

Question 10

What happens if my dog gets sick or injured?

Accepted Answer

Your dog's health is our top priority. If your dog shows signs of illness or injury, we will immediately contact you and, if necessary, transport them to our partnered veterinary clinic. We keep detailed emergency contact information and veterinary preferences for each dog. Any medical expenses will be discussed with you before treatment, except in emergency situations.

Question 11

How do you handle dogs with special needs?

Accepted Answer

We're experienced in caring for dogs with various special needs, including medications, dietary restrictions, mobility issues, and anxiety. During the assessment, we'll discuss your dog's specific requirements and create a personalized care plan. Additional care may incur extra fees depending on the level of attention needed.

Question 12

What if my dog doesn't get along with others?

Accepted Answer

Not all dogs are social butterflies, and that's okay! We offer individual play sessions and one-on-one care for dogs who prefer solitude or have reactivity issues. Our assessment helps us determine the best environment for your dog's comfort and safety.

Question 13

What payment methods do you accept?

Accepted Answer

We accept cash, bank transfers, PayNow, and major credit cards. Payment is required at the time of booking for daycare and upon check-in for boarding. We also offer package deals for regular clients—ask us about our loyalty programs!

Question 14

Do I need to pay a deposit?

Accepted Answer

Yes, we require a deposit for boarding reservations. The deposit is 50% of the total booking cost and secures your spot. For daycare packages, payment in full is required upfront. Deposits are refundable with 7+ days' notice for boarding cancellations.

Question 15

Is there a peak-season surcharge?

Accepted Answer

Yes, during major holidays (Christmas, New Year, Chinese New Year, and school holidays), a peak-season surcharge of 10-15% applies due to high demand. We recommend booking well in advance during these periods.

Question 16

What is your cancellation policy?

Accepted Answer

Daycare: Cancel with 48 hours' notice for a full refund. Boarding: Cancel with 7 days' notice for a full refund of the deposit. Cancellations made within the notice period will forfeit the deposit or payment. No-shows forfeit full payment. We understand life happens and will work with you on a case-by-case basis.

Question 17

What are the main terms of service?

Accepted Answer

By using Inuhomes services, you agree to: provide accurate health and vaccination records, notify us of any behavioral or medical issues, allow us to make emergency medical decisions if you're unreachable, and accept responsibility for any damages caused by your dog. Full terms are provided at booking.

Question 18

What vaccinations are required?

Accepted Answer

All dogs must be current on DHLPP (Distemper, Hepatitis, Leptospirosis, Parainfluenza, Parvovirus) vaccination. We also require proof of deworming and flea/tick prevention. Bordetella (kennel cough) vaccine is highly recommended. These requirements protect all our furry guests and maintain a healthy environment.

Question 19

Are you liable for injuries or illness?

Accepted Answer

While we take every precaution to ensure safety, dogs playing together may occasionally result in minor scrapes or injuries. We are not liable for injuries that occur during normal play. However, we maintain comprehensive insurance and will work with you to address any concerns. Serious incidents are extremely rare due to our supervision protocols.

Question 20

Can I visit the facility before booking?

Accepted Answer

Absolutely! We encourage prospective clients to schedule a tour. You can see our facilities, meet our team, and ask questions. Tours are available by appointment to ensure we can give you our full attention. This is a great opportunity to see if Inuhomes is the right fit for your pup.

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